Rockhopper Cast Lilac/ Sea Foam xx-small 26

BICYCLES

We spend a lot of time ensuring that each bike we sell is the correct type, size, and fit for every customer, therefore, we take bike returns very seriously.

• No returns after 30 days.
• Bicycles purchased within 30 days may be exchanged or traded up for different or like bicycles. A restocking fee of up to 50% of the original value may incur based on the bicycle's condition and it's stocking status in our store.
• No returns on pre-owned, demo, sale, or closeout bicycles.

PARTS, ACCESSORIES, AND CLOTHING

• Returns must be made within 30 days of purchase and must include original box and packaging materials.
• No returns on installed parts or worn apparel. Must have all tags & labels.
• No returns on pre-owned, demo, sale, or closeout items.
• No returns on gift card/gift certificate purchases.

NON-RETURNABLE ITEMS

• Labor, delivery, shipping and/or installation service.
• Consumable items like food, drink, batteries, CO2 cartridges, etc.
• Worn/used apparel such as shorts, jerseys, socks, shoes, swimwear, etc.
• Items that are damaged or abused.
• Items that are missing manuals, accessories, parts, etc.
• Custom, etched, or otherwise personalized items such as custom wheels, frames, paint jobs, etc.
• Opened computer software and GPS units can be exchanged for the identical item but cannot be returned for a refund.
• Donated items.

Returns: In-Store Purchases

For in-store purchases, Bike Tech will accept returns of any unused item with its original packaging within 30 days of purchase:

• All refunds on returns require a cash register receipt.*
• In-store credit will be issued on items being returned without a receipt.
• Refunds will be issued in the form in which the item(s) was purchased.
• Cash purchases up to $50 will be refunded in cash.
• Allow 10 business days for refunds by check or large cash purchases.
• Credit card purchases will normally be refunded to the same card.
  • Other refunds will be paid by check and mailed from our office.
  • In-store credit is available for all returns.
  • Returns of special orders (for items that we normally do not stock) may be subject to a restocking fee of up to 50% plus actual freight costs incurred. In-store credit may be issued on non-stocking special orders.
  • Bike Tech Gift Cards are good for store credit, but they are not redeemable for cash.

* If you do not have a receipt, we will gladly look up a copy in our system. Even if your name did not appear on the original receipt, we may be able to find it with added details such as date and time of purchase.

Returns: Web Purchases

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via UPS Ground or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise with prior approval.

** Bike Tech reserves the right to deny any return.